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Returns policy

“ALPHA SYSTEMS SOLE SHAREHOLDER IKE” supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

1. Right of withdrawal / Product return

1.1. According to Law 2251/1994, the customer can withdraw from the sale within 14 calendar days, which start from the time of delivery of the product (to the customer or to the carrier indicated by the latter), returning the product to its original condition. , charged with the cost of return and any reduction in the value of the goods if the product has been paid in full.

1.2. This withdrawal is unjustified and without any charge for the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which it was received, with all its parts, the accompanying forms and the packaging. of in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

1.3. Sending the clear statement of withdrawal within 14 calendar days or sending the products will be considered sufficient for the timely exercise of the right of withdrawal. The statement is sent in writing to the following details:

By registered letter to “ALPHA SYSTEMS SOLE SHAREHOLDER IKE” with d.t. “ALPHA PILATES SYSTEMS”, based in Kifissia, Attica, Frangopoulou Street, no. 57 tc: 14561 or by email to the email address: info@alphapilates.gr. You should be aware that if you exercise your right of withdrawal in any of the ways described above, you will receive confirmation of receipt of the exercise of your right of withdrawal.

The products are returned at the customer’s expense to the factory address of: “ALPHA SYSTEMS SOLE SHAREHOLDER IKE” with d.t. “ALPHA PILATES SYSTEMS”, at the 61st km National Road Athens – Lamia, Schimatari, Viotia.

1.4. The returned product must be in its original condition, ie in its closed complete packaging and without having been used, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Otherwise, we have the right not to accept the return and the product will be returned back to the customer-sender at his own expense.

1.5. In case of withdrawal of the buyer for the purchase of the product, he must return it within 14 days of receipt and the costs are borne by him. If the product is in excellent condition and without defects, then the customer / sender has the right to receive the money paid for the purchase of the product.

1.6.The company is entitled to reject the statement of withdrawal if the item is not offered for return legally and properly, ie in the condition that was delivered and not used. The customer, if the company at its discretion, accepts the return of used items in view of withdrawal, is responsible to compensate the company for the reasonable reduction of the value of the item, due to its use. The company has the right to agree with the customer its compensation even with mutual compensation. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

1.7. If the product shows is defective, the customer must notify us immediately and is entitled to repair or replace it with another same product of equal value or in case of unavailability with another new product of similar quality and price and not a refund. In this case the return of the product will be done with the shipping company that cooperates with the company and the customer is not charged for the shipping provided that the return of the product will be done within the above period of 14 days from its receipt. If the return is made within 15-30 days from the date of receipt, then the shipping costs are borne by the customer.

1.8. If the product has been sold with a gift, then it should be returned with the gift.

1.9. If it is a special order – manufactured product then if it has been completed the company does not accept any withdrawal, as the construction has been done according to special specifications of the buyer and is not suitable for commercial use.

2. Change / cancel order

2.1. Change or cancellation of an order (either for a product or for a Gift Card) is accepted only if the Order Confirmation has not been sent, ie the order has not been completed. Be careful as it is pointed out that after the confirmation of the order it is NOT possible to change the declared delivery address for any reason, for security reasons (anti-fraud).

2.2. You can, if you are a consumer, exercise the right of withdrawal or follow the product return procedure in accordance with the provisions of section 4.

2.3. In case of any problem, however, contact our Customer Service Department for further details through the “Contact Us” section.

2.4. In case the return of part or all of the price that may have already been paid to our Company is required after cancellation or change of your order according to the above, the corresponding amount will be refunded immediately in a way that will be agreed between us. In the event that you are refunded through a third party payment provider (for example a credit card) you may be charged any commission that the third party provider will charge you based on its terms of use and operation, for which our company is not responsible.